Payment Policy

QuickFix Home accepts the following payment methods through our secure payment provider Moyasar:

• Mada debit cards
• Visa & Mastercard credit/debit cards
• Apple Pay
• STC Pay

All transactions are processed in Saudi Riyal (SAR) and secured by Moyasar's PCI-DSS compliant payment gateway. We do not store any card or banking details on our servers.

QuickFix Home offers subscription plans that provide a fixed number of service visits at discounted rates.

• Subscription fees are charged upfront in full at the time of purchase.
• Plans are available on Monthly, Bi-Yearly (every 6 months), and Yearly billing cycles.
• Your subscription includes a fixed number of service visits as defined in your selected plan.
• Unused visits do not carry over beyond the subscription expiry date.
• Subscription renewals must be initiated manually by the customer — we do not auto-renew.
• Your subscription start date is the date of successful payment confirmation.
• Plan pricing and included visits are clearly shown before checkout and in your booking confirmation email.

Service request pricing works as follows:

• Each service request is priced based on the selected service type and sub-service category.
• If the visit is covered by your active subscription plan, no additional visit charge is applied.
• Any extra charges introduced during the visit (e.g. spare parts, extended labor, additional repairs) will be presented to you for explicit approval before any payment is processed.
• Extra charges must be paid via Moyasar before the technician completes the job and before you share your OTP completion code.
• You are never charged for extras without your prior consent.

All prices displayed in the QuickFix Home app are inclusive of 15% Value Added Tax (VAT) as required by the Kingdom of Saudi Arabia's Zakat, Tax and Customs Authority (ZATCA).

A VAT-compliant invoice is available for every transaction and can be accessed from your order history in the app.

We take payment security seriously:

• All payment processing is handled exclusively by Moyasar, a licensed payment service provider in Saudi Arabia.
• Moyasar is PCI-DSS Level 1 compliant — the highest standard for payment security.
• QuickFix Home never stores, logs, or has access to your full card number, CVV, or banking credentials.
• All payment pages use HTTPS with TLS encryption.
• Suspicious transactions may trigger additional verification steps for your protection.

If your payment is declined or fails:

• Your service request or subscription will not be confirmed until payment succeeds.
• You will be notified immediately in the app and may retry with the same or a different payment method.
• QuickFix Home is not responsible for charges applied by your bank for declined transactions.
• If you believe a payment was incorrectly declined, contact your bank or card issuer first, then reach out to us at info@quickfixhome.online.

Our cancellation and refund policy is designed to be fair to both customers and technicians.

• Free Cancellation: Cancel a one-time service booking at no charge any time before the technician begins travelling to your location.
• Late Cancellation: If the technician has already started travelling, a cancellation fee may apply to compensate the technician for their time.
• No-Show: If you are unavailable at the agreed time and location without prior cancellation, a no-show fee applies.
• Incomplete Work: If a technician leaves without completing the agreed scope of work, contact us within 24 hours for a full or partial refund.
• Unsatisfactory Work: If work quality is genuinely substandard, raise a dispute within 24 hours of OTP confirmation at info@quickfixhome.online. Each case is assessed individually.

Approved refunds are processed through Moyasar back to the original payment method within 5–10 business days. Refund timelines may vary depending on your bank.

The following policy applies specifically to subscription plans:

• Unused Subscription — Full Refund: If no service visits have been used, you may request a full refund within 7 days of purchase.
• Partially Used Subscription: Refunds are calculated on a pro-rata basis for the remaining unused visits, minus any processing fees.
• No Carry-Over: Unused visits from an expired subscription are not refunded or carried forward.
• Plan Downgrade or Change: Contact support to discuss plan changes. Price differences for unused periods may be credited at our discretion.
• To cancel your subscription and request a refund, email info@quickfixhome.online with the subject line 'Subscription Cancellation Request' and your registered phone number.

If you believe a charge on your account is incorrect, please contact us before initiating a chargeback with your bank:

• Email us at info@quickfixhome.online with your booking reference and a description of the issue.
• We aim to resolve all payment disputes within 3–5 business days.
• Filing a chargeback without contacting us first may result in temporary account suspension while the dispute is investigated.
• Fraudulent chargebacks may result in permanent account termination and referral to appropriate legal authorities.

QuickFix Home reserves the right to adjust service prices and subscription plan pricing at any time.

• Price changes for subscriptions will be communicated at least 14 days in advance via in-app notification or email.
• If you have an active subscription, the new price applies only from your next renewal — not your current billing period.
• One-time service prices are shown clearly before you confirm each booking.

For any payment-related questions, billing issues, or refund requests:

• Email: info@quickfixhome.online
• Phone: +966 50 357 8548
• Address: Riyadh, Saudi Arabia
• Support hours: Sunday – Thursday, 9:00 AM – 6:00 PM (AST)

We aim to respond to all payment enquiries within 1 business day.